Terms & Conditions

Transparent Business Solutions B.V. (DBA CyberClaims)
The General Terms and Conditions apply to all transactions, contracts, and business relationships with Transparent Business Solutions B.V. (DBA CyberClaims), with its corporate seat at Kalvermarkt 53, 2511 CB, The Hague, The Kingdom of the Netherlands, particularly including all consultancy services provided by the Consultant to the Client.

The following General Terms and Conditions apply to Users of the Website and Clients of the Services. Users/Clients should read the entire User Agreement carefully before using the Website or Services.

1. DEFINITIONS

   • Client: The person, company, or organization receiving the Service.
   • Confidential Information: Information exchanged related to the Engagement, including proprietary details like products, specifications, business strategies, and customer lists.
   • Contract: The agreement between the Client and Consultant detailing the Engagement and service fees.
   • Engagement: Any agreement where the Consultant renders services to the Client in exchange for fees.
   • Force Majeure: Causes beyond the reasonable control of the affected party.
   • Project: Services specified in the Service Agreement.
   • Subcontractor: Affiliates, subsidiaries, or independent contractors qualified to perform specified services under the Service Agreement.

2. GENERAL
   These Terms govern all services from the Consultant to the Client and apply to all legal relationships between the two parties.

3. PERFORMANCE OF THE PROJECT
   3.1 The Consultant determines how and by whom the Engagement will be carried out, while considering the Client’s reasonable requests.
   3.2 The Consultant completes the Project with reasonable skill, care, and diligence.
   3.3 The Client accepts that project timelines may change if the Engagement or services change.
   3.4 Costs arising from changed circumstances beyond the Consultant’s control are borne by the Client.
   3.5 The Consultant may replace personnel for performance benefits, consulting with the Client if feasible.

4. SUBCONTRACTORS
   The Consultant may use Subcontractors with specific expertise, bound by similar confidentiality obligations. Subcontractors will be identified if requested by the Client.

5. CLIENT’S OBLIGATION
   The Client must provide the Consultant with all necessary information, documents, and cooperation required for the Engagement.

6. FEES AND EXPENSES
   The Client pays the Consultant fees specified in the Service Agreement.

7. CONFIDENTIALITY
   7.1 The Consultant recognizes that Confidential Information may include the Client’s personal data and agrees not to disclose it publicly without prior written consent.
   7.2 Confidential information received from the Consultant will be held in confidence by the Client.
   7.3 Confidentiality obligations last for five (5) years after the Contract ends.
   7.4 To protect their identity, the Consultant’s customer service representatives may use alias names.

8. DISCLAIMER
   The Consultant does not warrant absolute accuracy of services or results, nor does it guarantee that the Project performance won’t infringe third-party intellectual property rights.

9. GOVERNING LAW AND JURISDICTION
   Disputes will be referred to the courts in The Netherlands, which will have exclusive jurisdiction. This Agreement is governed by Dutch law.

10. FORCE MAJEURE
    Neither party is liable for damage, loss, or expenses arising from Force Majeure events. Affected parties must notify the other party promptly, detailing the cause and impact.

For questions or more information about these Terms & Conditions, please contact the Customer Support Department at contact@cyberclaims.net.